Seeking a Director of Education and Visitor Experience

How does humanitarian action concern us all, here and now?

The International Red Cross and Red Crescent Museum invites artists and cultural partners to reflect with the visitors on the issues, values and current situation of the humanitarian action. The Museum is a place of remembrance, creation and debate in an open, agile and warm manner. Through the production of original artistic content and the development of ambitious partnerships in Switzerland and around the world, the Museum contributes to the influence of the International Red Cross and Red Crescent Movement and of Geneva, the world capital of humanitarian action.

Do you want to take part in the debate and encourage public participation, dialogue and reflection?

We continue to invest in our future despite the pandemic and as we move forward with our new strategy, we seek to strengthen and diversify our management team. We are currently looking for a Director of Education and Visitor Experience.

Missions:
Under the authority of the Executive Director, the Director of Education and Visitor Experience is the guarantor of an institution centred on the audiences, for whom s/he is the internal spokesperson. Listening to the visitors’ opinion and needs, s/he offers them a unique experience through a rich and diversified range of mediation and cultural activities, encouraging them to return to the Museum and join the debates on the history of the humanitarian action, or on the current humanitarian situation and challenges. S/he represents and upholds the interests of the Museum with the relevant stakeholders, the authorities and the general public within the limits of her/his prerogatives.

Profile:
–High level education in museum studies or Master’s degree with certified training in mediation.
–10 years progressively responsible experience in the field of cultural mediation or related field, including 5 years at a supervisory level.  
–Extensive knowledge of current events and the principles of cultural mediation, teaching methods, types of audience, group facilitation and management techniques.
–A well-developed network in Geneva and in Switzerland in the associative, cultural and school sectors is considered an asset.
–Excellent understanding of the Museum’s mandate and strategic objectives, and of the issues related to international humanitarian action.
–Experience in supervising multicultural and multigenerational teams.
–Experience and methodology in project management.
–Interest in new technologies and proficiency in current technologies and tools.
–Fluency in oral and written expressions in French and English. Knowledge of an additional one will be an added advantage.

Competencies:
–Demonstrating a genuine commitment to the Museum’s mission and values and displaying professional integrity, transparency, and consistency in actions.
–Assuming the role with an intrapreneurial spirit, taking initiative and proposing creative solutions.
–Interacting with others in a supportive manner and encouraging fluid exchanges and the sharing of ideas, while demonstrating listening skills, emotional intelligence, and openness to diversity.
–Daring to question oneself when necessary and always be willing to develop and share knowledge.
–Being resilient and calm in the face of ambiguous, unexpected, or critical situation. 
–Translating strategy or policies into precise, focused and results-oriented actions.
–Demonstrating excellent communication, negotiation, and conflict resolution skills.
–Knowing how to build trust within a team, foster cooperation and stimulate unbridled, creative, and innovative collective intelligence.
–Knowing how to surround oneself with people and delegate, detect talent and contribute to the development of skills.
–Knowing how to take the necessary decisions, even if they are not always popular.

Application:
If you recognise yourself in this description and have the required qualifications, please send your complete application by email to: rh [​at​] redcrossmuseum.ch. Please note that attachments cannot exceed 5 MB in total.

Reference: MICR#007 
Application deadline: June 24, 2021
Entry in position: Ideally September 2021/to be discussed

Recruitment policy:
The Museum’s sincere and strong commitment to respecting diversity and promoting accessibility, fairness, equality, inclusion, and non-discrimination in all its forms is broadly based and is illustrated by a series of concrete measures such as the creation of a Student Advisory Board and the actual or desired awarding of several labels (Pro-Infirmis, Swiss LGBTI Label, 1+ pour tous).

Within the framework of the current requirements for social distancing, we will conduct the first interviews by video conference.